Privacy policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”) and associated social media platforms and governs data collection and usage.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Botanical Charm does not, and is not able to, read any of your private online communications. Botanical Charm is not responsible for the privacy statements or other content on websites outside of the Botanical Charm website.

How Do We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

From time to time we may contact you via surveys to conduct research about your website and social media platforms are doing, this is only if you sign up to your email subscription. This information is use to to improve users experience; is the process of increasing user satisfaction by improving the usability, accessibility, efficiency, and user friendly of user interaction with the website or social media.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information:

We use Website World to power our online store--you can read more about how Website World uses your Personal Information:

  • Website World link:
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information.
  • Google link:
You can also opt-out of Google Analytics.
  • Google Analytics link:
We also use Windcave has are payment method - you can read more about how Windcave uses your Personal Information.
  • Windcave link:

Are third parties above use "cookies" to help run Site, feature are to save you time, and help returned to a specific page, to recall your specific information on subsequent visits, and user friendly experience. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Site, the information you previously provided can be retrieved, so you can easily use the Botanical Charm features that you customised. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Botanical Charm services or websites you visit.

Botanical Charm does not sell, rent or lease its customer lists to third parties. Botanical Charm keeps track of the websites and pages our customers visit within Site, in order to determine what services are the most popular. This data is used to deliver customised content and advertising within Site to customers whose behaviour indicates that they are interested in a particular subject area.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Site will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Botanical Charm or the Site; (b) protect and defend the rights or property of Botanical Charm; and, (c) act under exigent circumstances to protect the personal safety of users of Botanical Charm, or the public.

Credit Card Payment Option

We use Windcave has are payment method, over a Secure Socket Layer (SSL) connection, accept Visa and Mastercard payments. Botanical Charm does not store Credit Card information, or have access to your Credit Card details.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below: 

  • Facebook: 
  • Google: 

Your Rights

If you are a New Zealand resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information page.

Additionally, if you are a New Zealand resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes To Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.